Returns & Exchanges
At Totes, we want you to love your new bag, which is why we offer a 30-day window for hassle-free returns on all unused items in their original packaging. Whether you need a different color or a full refund, our team is dedicated to making the process as seamless as your shopping experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your package.
Pack and Ship
Place the items in their original box or a similar secure mailer, ensuring all tags are intact, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your returned tote, we will process your refund or ship out your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing